To our valued customers:
The COVID-19 pandemic is still with us and as circumstances evolve we continue to adapt and respond to the needs of our associates, our customers, and the communities we serve. State governments have eased some restrictions for the public and local businesses but we want to assure you that we remain focused on the rigorous cleaning and safety protocols that keep our stores a safe place to work and shop. Please continue to wear a face covering when you shop and follow the social distancing guidelines posted in stores.
We hope you’ve noticed that our in stock conditions have steadily improved. Although some product categories remain limited, we are working hard to keep our shelves stocked with the products you need.
Our Customer Contact Center is also working to get to your calls as quickly as possible. Our team is available by phone at 1-800-746-7748, Monday – Friday from 8 a.m. to 6 p.m. and from 9 a.m. to 5 p.m. on Saturday and Sunday. Call volumes are high and hold times may be longer than usual. For less urgent matters, please submit an email through the “contact us” page. We greatly appreciate your patience.
To assist you further, we’ve gathered some key information to help address some of your top concerns and inquiries right now. Please choose from the list of subjects below.
If you need to submit an email, please be sure to include all of your contact information, including email address and daytime phone number, as well as your Price Plus club card number.
Our goal is to always give you our best. That commitment hasn’t changed but our world has…at least for now. Thank you for sticking with us during these challenging times. Above all, we hope that you continue to stay safe and well.
For more information about what we are doing to keep our associates and customers safe, please visit: http://facts.wakefern.com.
The Fresh Grocer from Home Information
If you are new to The Fresh Grocer from Home, click here for tips on how to best use this service.
TIME SLOTS:
We recommend that you click on “reserve time slot” before you start your order. You will have approximately 90 minutes to submit your order and hold your reserved time slot.
ORDER CONFIRMATION:
To ensure your order has been placed, look for the order number to appear at the end of the checkout process. You will also receive an email with your order number to confirm that your order has been placed. Additional information and instructions about The Fresh Grocer from Home payment and delivery can be found on the checkout page.
PRODUCT AVAILABILITY:
Your order is selected from store inventory and is subject to in-store availability and purchase limits. If you order more than the allocated quantity, your order will be modified.
Since product deliveries and in stock conditions may be inconsistent at this time, we regret that your order my not be filled completely. If you’ve picked up your order or received your delivery and you find there are errors, or items are damaged or missing, you may reach out to the store or submit your email here. It will be forwarded to the store for follow up.
Our site does not reflect current product inventory. Your items will be selected for you on the day your order is processed. Products are not “reserved” at the time your order is placed.
Sign up to receive order updates and out of stock product alerts by texting TFG to 20669.
PRICING:
Just like our in-store prices, The Fresh Grocer from Home prices change on Sundays according to our advertising circulars. (Except in our NJ stores where prices change Friday). We strive to bring our customers great values every day. Your online total is an estimated total – your final price is based on the sale prices in effect at the time your order is processed in the store’s checkout system. We regret that we are unable to adjust final pricing to accommodate the previous week’s sale prices.
Online promos are reserved especially for online customers based on specific purchase requirements. We regret that we are unable to honor these special promotions on in-store purchases.
BAGGING:
For the safety of our customers and associates, our online shopping departments have suspended the use of reusable bags. Online orders will be bagged in plastic or paper bags only. Please note that bag fees (where applicable) may still apply to your order.
Refund/Return Policy:
As of Sunday, 9/20/20, our stores in PA are now following their “normal” Refund/Return Policy. Click here to view policy.
In keeping with New Jersey's "No Returns" law, the Refund/Return policy in NJ ONLY remains temporarily suspended -- ALL SALES ARE FINAL. We are unable to accept returns on items purchased during the state of emergency unless they are defective, damaged or spoiled. PLEASE MAKE YOUR PURCHASES CAREFULLY AND BUY ONLY WHAT YOU NEED. We appreciate your patience and understanding. Please click here for more details.
Associate and Customer Safety Protocols:
SOCIAL DISTANCING:
The safety and well-being of our Associates and customers continues to be our highest priority. We remain vigilant about our cleaning and sanitation protocols throughout the store and have implemented a number of social distancing protocols on a voluntary basis and as required by state mandates.
In store you may notice some or all of the following practices underway:
- Installation of sneeze guards at checkouts;
- Alternating checkout lanes and/or checkout lane queuing
- Designated checkout lanes for seniors and high risk consumers
- In store announcements to stay 6 feet apart
- Signs and floor markings as visual cues to mark 6 foot intervals
- Single entrances/exits and one way aisles (where possible)
We are also limiting the number of people in the store to comply with occupancy limits established by state and local governments to support safe social distancing. We appreciate your patience and cooperation in following posted procedures for entry to the store and social distancing.
In an effort to reduce community spread of the COVID-19 virus and based on the latest CDC guidelines, we are requiring our associates to wear masks or protective face coverings. Where mandated by state issued executive orders or local ordinances, stores will also require customers to wear masks or face coverings while they are shopping with us unless they are medically unable to do so.
In an effort to reduce community spread of the COVID-19 virus, we conduct temperature monitoring of associates upon reporting for work as well as third-party vendors who may visit the store. Those with a temperature above 100 degrees F will be asked to return home and not return to work until the fever subsides.
For more information about what we are doing to keep our associates and customers safe, please visit: http://facts.wakefern.com.
Store Hours and Operations:
Our stores remain open for business. Although we do not anticipate service disruptions, at this time, any information regarding modified store hours will be posted to our website and local social media pages.
Special Hours for Seniors and High-Risk Individuals:
Some stores may have special shopping hours or checkout stations to accommodate the elderly and those who may be immunocompromised. We suggest you visit your local store’s social media page for details about store hours. All stores continue to follow the CDC recommendations for social distancing and remain vigilant about cleaning and sanitizing key areas of the store throughout the day to safeguard the health and well-being of our customers and the associates who are working hard to serve you.
Product availability continues to improve but purchase limits continue to be in effect on key product categories such as sanitizing wipes, household cleaners, paper products, frozen fruits and vegetables, rice and more. We’re working with our suppliers to keep these items on the shelf for you and we appreciate your cooperation in making your purchases in accordance with posted limits.